when will my order ship?

We will process the order in 2-3 Business Days. Should there be a delay for any reason, we will contact you.

How do i purchase a gift card?

To purchase a gift card, please add the appropriate item to cart and continue with check out. Gift card codes will be sent to the purchaser. You may choose to print out the receipt or forward the gift card confirmation to the recipient.

What is your return policy?

We want you to love your Pure JJ purchase, so if you are not totally satisfied, please send an email to jess@purejj.com within 30 days of your purchase, and we will provide a return slip and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for another Pure JJ product, refunding or charging the difference. Shipping fees are non-refundable. 

How do i start a return?

We are sorry you didn’t absolutely love your Pure JJ purchase. Please contact jess@purejj.com in order to start the return process.

can i return a product?

If the product is unopened, we will happily exchange it for another Pure JJ product of equal value. 

can i exchange a product?

If the product is unopened, we will happily exchange it for another Pure JJ product of equal value.